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Moneyfactscompare.co.uk Awards

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Royal Lancaster London, 5 February 2025

Royal Lancaster London, 5 February 2025

Banner Image of the Moneyfacts Consumer Awards Winner's Trophy Banner Image of the Moneyfacts Consumer Awards Winner's Trophy Banner Image of the Moneyfacts Consumer Awards Winner's Trophy

What are the Moneyfactscompare.co.uk Awards?

Decided by consumers, these awards celebrate those providers that offer the best products and services across family, household and personal finances.

The Moneyfacts Consumer Awards have been renamed The Moneyfactscompare.co.uk Awards from 2025 onwards. This change follows a successful rebrand of the company’s comparison website in 2023, and promises an exciting future for the awards which will be bigger and better than ever in 2025!

James Brooks, Website Manager at moneyfactscompare.co.uk, said: “I am excited to reveal the new look of the Moneyfacts Consumer Awards and welcome guests to The Moneyfactscompare.co.uk Awards in 2025.

“It’s been over a year now since we successfully renamed our consumer comparison website, so it feels like the best time to make this change.

“Guests can be assured that the name may be different, but the trust of the award and excellence of the evening will be the same!”

The Moneyfactscompare.co.uk Awards provide millions of consumers a voice and a chance to reflect on how they feel about the range of products available to them.

By combining honest customer feedback with the products Moneyfacts expert impartial analysis deems to be the best in class. The winners of these awards can prove they combine technical merit with service excellence by proudly displaying the instantly recognisable winner’s logo.

What are the Moneyfactscompare.co.uk Awards?

Decided by consumers, these awards celebrate those providers that offer the best products and services across family, household and personal finances.

The Moneyfacts Consumer Awards have been renamed The Moneyfactscompare.co.uk Awards from 2025 onwards. This change follows a successful rebrand of the company’s comparison website in 2023, and promises an exciting future for the awards which will be bigger and better than ever in 2025!

James Brooks, Website Manager at moneyfactscompare.co.uk, said: “I am excited to reveal the new look of the Moneyfacts Consumer Awards and welcome guests to The Moneyfactscompare.co.uk Awards in 2025.

“It’s been over a year now since we successfully renamed our consumer comparison website, so it feels like the best time to make this change.

“Guests can be assured that the name may be different, but the trust of the award and excellence of the evening will be the same!”

The Moneyfactscompare.co.uk Awards provide millions of consumers a voice and a chance to reflect on how they feel about the range of products available to them.

By combining honest customer feedback with the products Moneyfacts expert impartial analysis deems to be the best in class. The winners of these awards can prove they combine technical merit with service excellence by proudly displaying the instantly recognisable winner’s logo.

5 February 2025, Royal Lancaster London

Contact the Events Team on:
T: 01603 476300 E: events@moneyfacts.co.uk

The 2025 Moneyfactscompare.co.uk Awards process will open in the autumn.

The 2025 Moneyfactscompare.co.uk Awards process will open in the autumn.

Each year the annual Moneyfactscompare.co.uk consumer survey sees hundreds of thousands of consumers having their say on hundreds of organisations. The 2024 survey saw quarter of a million individuals having their say and deciding the awards.

Consumers score the customer service that they have received, giving us feedback on providers that they have trusted with their household, family and personal finances.

Our analysis process for the 2025 Awards takes place through 12 months up to summer 2024. Shortlisted providers will be announced in autumn with the survey taking place between October and November. 

You can see our timeline page for more details on the relevant timings.

Each year the annual Moneyfactscompare.co.uk consumer survey sees hundreds of thousands of consumers having their say on hundreds of organisations. The 2024 survey saw quarter of a million individuals having their say and deciding the awards.

Consumers score the customer service that they have received, giving us feedback on providers that they have trusted with their household, family and personal finances.

Our analysis process for the 2025 Awards takes place through 12 months up to summer 2024. Shortlisted providers will be announced in autumn with the survey taking place between October and November. 

You can see our timeline page for more details on the relevant timings.

When and where is the awards ceremony?

Be part of the glittering ceremony.

The awards ceremony will take place at the Royal Lancaster London on 5 February 2025 and is attended by major providers from across the financial service/insurance sectors.

The event starts with a drink’s reception at 7pm, and the awards presentation, hosted by an exciting celebrity speaker, follows a delicious three-course dinner.

The amazing post-awards entertainment will top off an unforgettable evening.

You can book online now. 

 

When and where is the awards ceremony?

Be part of the glittering ceremony.

The awards ceremony will take place at the Royal Lancaster London on 5 February 2025 and is attended by major providers from across the financial service/insurance sectors.

The event starts with a drink’s reception at 7pm, and the awards presentation, hosted by an exciting celebrity speaker, follows a delicious three-course dinner.

The amazing post-awards entertainment will top off an unforgettable evening.

You can book online now. 

 

Judging Process

Judging Process

Stage 1

Shortlists for these awards are first assessed by our highly qualified research team who, using a strict set of criteria, drill down into the small print of each provider’s product range to measure their technical strengths and weaknesses. Only the companies that offer the best products go on to form the shortlist. To form the shortlists for the Consumers’ Choice award, we talk to Moneyfactscompare.co.uk visitors and organisations that have put new initiatives into place, have innovative offerings or have gone the extra mile to make them worthy of special recognition.

Stage 2

The shortlists are then tested in our consumer surveys, which cover personal, household and family finance. The consumers score the providers that they have had experience with, in each relevant category. This second stage helps to decide the overall result, so the consumer contribution really influences who comes out on top.

The University of East Anglia (UEA) was commissioned to independently verify the customer service survey and analysis process of the Awards. Summarising their analysis, they said: “We find the data collection procedure through the survey satisfactory. The process is transparent and is detail-oriented enough to avoid issues that could have risen in the future. The survey data is prepared and cleaned for the final analysis in a commendable manner. A standard industry practice is followed correctly in preparation of the survey score.”

Stage 1

Shortlists for these awards are first assessed by our highly qualified research team who, using a strict set of criteria, drill down into the small print of each provider’s product range to measure their technical strengths and weaknesses. Only the companies that offer the best products go on to form the shortlist. To form the shortlists for the Consumers’ Choice award, we talk to Moneyfactscompare.co.uk visitors and organisations that have put new initiatives into place, have innovative offerings or have gone the extra mile to make them worthy of special recognition.

Stage 2

The shortlists are then tested in our consumer surveys, which cover personal, household and family finance. The consumers score the providers that they have had experience with, in each relevant category. This second stage helps to decide the overall result, so the consumer contribution really influences who comes out on top.

The University of East Anglia (UEA) was commissioned to independently verify the customer service survey and analysis process of the Awards. Summarising their analysis, they said: “We find the data collection procedure through the survey satisfactory. The process is transparent and is detail-oriented enough to avoid issues that could have risen in the future. The survey data is prepared and cleaned for the final analysis in a commendable manner. A standard industry practice is followed correctly in preparation of the survey score.”

Have a look at photos from the previous ceremony

You can see the full gallery page here, including arrival, drinks reception, awards ceremony and post awards party.

Have a look at photos from the previous ceremony

You can see the full gallery page here, including arrival, drinks reception, awards ceremony and post awards party.

Previous years' winners

Previous years' winners

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©2024 Moneyfacts Group plc. All Rights Reserved. Use of this Website constitutes acceptance of the Company’s General Terms of Use & Privacy Policy. Moneyfacts Group plc is registered in England and Wales, company no. 4063110. Registered office: Moneyfacts House, 66-70 Thorpe Road, Norwich, NR1 1BJ. Moneyfacts, MONEY £ ACTS and INTEREST are Registered Trademarks.