Moneyfacts Consumer Award winners 2021

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A review and the results of the 2021 Moneyfacts Consumer Awards ceremony

A review and the results of the 2021 Moneyfacts Consumer Awards ceremony

Banner Image of a Table at a Moneyfacts Awards Event Banner Image of a Table at a Moneyfacts Awards Event Banner Image of a Table at a Moneyfacts Awards Event
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A review of the 2021 awards

A review of the 2021 awards

The winners of the 2021 Moneyfacts Consumer Awards were announced on 27 January 2021 in a virtual event that crossed Facebook, Twitter and LinkedIn.

On this page you'll be able to view the winners, highly commended and commended brands for each award.

Michelle Monck, Head of Digital at Moneyfacts, said:

"Thank you to the 130,000 consumers that shared their views with us about the best brands for customer service during the past 12 months. The Moneyfacts Consumer Awards recognises those banks, building societies, insurers and energy companies that are the absolute best in their respective categories. We congratulate all of the winners and those that have been commended and highly commended and thank all of the consumers for taking the time to vote.”

The winners of the 2021 Moneyfacts Consumer Awards were announced on 27 January 2021 in a virtual event that crossed Facebook, Twitter and LinkedIn.

On this page you'll be able to view the winners, highly commended and commended brands for each award.

Michelle Monck, Head of Digital at Moneyfacts, said:

"Thank you to the 130,000 consumers that shared their views with us about the best brands for customer service during the past 12 months. The Moneyfacts Consumer Awards recognises those banks, building societies, insurers and energy companies that are the absolute best in their respective categories. We congratulate all of the winners and those that have been commended and highly commended and thank all of the consumers for taking the time to vote.”

And the winners were...

And the winners were...

Pet Insurance Provider of the Year

Winner Bought By Many
Highly Commended: Purely Pets Commended: Scratch & Patch

Car Insurance Provider of the Year

Winner Churchill
Highly Commended: Quotemehappy.com Commended: Tesco Bank

Health Insurance Provider of the Year

Winner WPA
Highly Commended: The Exeter Commended: General & Medical

Life Insurance Provider of the Year (Direct)

Winner Legal & General
Highly Commended: Zurich Commended: Beagle Street

Travel Insurance Provider of the Year

Winner Avanti Travel Insurance 
Highly Commended: Staysure Commended: CoverForYou

International Money Transfer Provider of the Year

Winner TorFX
Highly Commended: Universal Partners FX Commended: TransferWise

Cashback Site of the Year

Winner TopCashback
Highly Commended: OhMyDosh! Commended: Swagbucks

Home Insurance Provider of the Year

Winner Policy Expert
Highly Commended: Admiral Commended: Privilege

Energy Provider of the Year

Winner People's Energy
Highly Commended: Octopus Energy Commended: Igloo Energy

First-Time Mortgage Buyers’ Choice

Winner Monmouthshire Building Society
Highly Commended: Yorkshire Building Society Commended: Nationwide Building Society

High Street Mortgage Provider of the Year

Winner Yorkshire Building Society
Highly Commended: NatWest Commended: Clydesdale Bank/Yorkshire Bank

Remortgage Buyers’ Choice

Winner Nationwide Building Society
Highly Commended: Coventry Building Society Commended: Skipton Building Society

Personal Loan Provider of the Year

Winner Admiral
Highly Commended: Hitachi Personal Finance Commended: M&S Bank

Non-mainstream Loan Provider of the Year

Winner Everyday Loans
Highly Commended: Likely Loans Commended: My Community Bank

Car Finance Provider of the Year

Winner Admiral
Highly Commended: Hitachi Personal Finance Commended: Tesco Bank

Peer-to-peer Provider of the Year

Winner Zopa
Highly Commended: Ratesetter Commended: Lending Works

Credit Card Provider of the Year

Winner American Express
Highly Commended: Tesco Bank Commended: MBNA

Credit Builder Card Provider of the Year

Winner Tesco Bank
Highly Commended: Barclaycard Commended: Capital One

Current Account Provider of the Year

Winner first direct
Highly Commended: Starling Bank Commended: Nationwide Building Society

Current Account Switching Provider of the Year

Winner Starling Bank
Highly Commended: Monzo Commended: Lloyds Bank

Student Account Provider of the Year

Winner Santander
Highly Commended: Barclays Bank Commended: Halifax

High Street Savings Provider of the Year

Winner Yorkshire Building Society
Highly Commended: Skipton Building Society Commended: Leeds Building Society

Online Savings Provider of the Year

Winner Charter Savings Bank
Highly Commended: RCI Bank UK Commended: Ford Money

ISA Provider of the Year

Winner Charter Savings Bank
Highly Commended: Paragon Bank Commended: Yorkshire Building Society

Branch Network of the Year

Winner The Co-operative Bank
Highly Commended: Nationwide Building Society Commended: Post Office

Online Banking Provider of the Year

Winner first direct
Highly Commended: Lloyds Bank Commended: Nationwide Building Society

Banking App of the Year

Winner Starling Bank
Highly Commended: Monzo Commended: first direct

Digital Wealth Management Provider of the Year

Winner Moneybox
Highly Commended: Wealthify Commended: Nutmeg

Credit Card App of the Year

Winner American Express
Highly Commended: Lloyds Bank Commended: NatWest/Royal Bank of Scotland

Best Claims Service

Winner Bought By Many
Highly Commended: The Insurance Emporium Commended: Purely Pets

Best Customer Service

Winner TorFX
Highly Commended: Moneybox Commended: Monzo