There is a rigorous two-step process involved in deciding the Moneyfactscompare.co.uk Awards. Our research team look into the details of each category area and the providers operating in it, and the resulting shortlist is put forward to our consumer survey to collect customer service scores which decide the top three.  We then award a number of overall service categories based on scores submitted across the survey. See below for the timeline of relevant activities for the next awards.