Awards Banner 2020

For a review of the 2019 ceremony and winners, please click here

About the 2020 awards

These awards help the public make the most of their money by showcasing the very best products and providers available when looking at their family, household and personal finances. The aim of these awards is to give the UK's millions of customers a voice and a chance to reflect on how they feel about the range of products available to them. Combining honest customer feedback with the products Moneyfacts’ expert analysis deems to be the best, will reveal which providers are truly best in class.

The winners of these awards will then be able to prove that they combine technical merit with service excellence by proudly displaying their winner’s logo.

Booking information

The ceremony will take place at a gala dinner on 29 January 2020. You can reserve your table online now and pay in November 2019! Table booking and invoicing options can be found online here.

Shortlists and consumer voting

Shortlisted organisations (decided based on technical analysis by Moneyfacts) will be contacted in September 2019 and the consumer surveys will run between 7 October and 15 November 2019.

Questions

Please see below for our FAQ document. For any questions not addressed here, including sponsorship opportunities, please contact the events team on events@moneyfacts.co.uk.

Moneyfacts FAQ banner 2020

Judging process

Stage 1: Shortlists for these awards are first assessed by our highly-qualified research team who, using a strict set of criteria, drill down into the small print of each provider’s product range to measure their technical strengths and weaknesses. Only the companies that offer the best products go on to form the shortlist. To ensure that products are being properly considered for all data-specific categories, providers are urged to ensure that Moneyfacts holds relevant and fully up-to-date information at all times, where relevant.

Stage 2: The shortlists are then tested in our consumer surveys, which cover personal, household and family finance. The consumers score the providers that they have had experience with in each relevant category. This second stage helps to decide the overall result, so the consumer contribution really influences who comes out on top.

The University of East Anglia (UEA) was commissioned to independently verify the customer service survey and analysis process of the Moneyfacts Consumer Awards. Summarising their analysis, they said: “We find the data collection procedure through the survey satisfactory. The process is transparent and is detail-oriented enough to avoid issues that could have risen in the future. The survey data is prepared and cleaned for the final analysis in a commendable manner. A standard industry practice is followed correctly in preparation of the survey score.”

Winners

To view the winners of previous Moneyfacts Consumer awards, please click on the links below:

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